Contact Information
Telephone |
503-667-1015 |
FAX |
503-667-0406 |
Postal address |
24900 SE Stark Street, Suite 109
Gresham, OR 97030-3381 |
Appointment times are between the hours of 9:00 am and 3:00 pm,
Monday through Friday, with appointment times from 3:00 pm to 4:00 pm
reserved for urgent appointments. If you are an established patient,
you can also drop in on Tuesdays and Thursdays, or between 8:00 and 9:00 am
on any day, to see a medical assistant for services that do not require
seeing a doctor, such as blood pressure and weight checks, urinalysis for
bladder infection, or periodic treatments such as injections, etc.
Our staff is in the office and answering the phone from 8:00 am to 5:00 pm.
From noon to 1:00 pm, the office is closed for lunch. During the office
hours, our staff will answer your calls. For questions regarding your bills,
please refer to the Billing/Insurance page. For most medical questions, you
will be assisted by the medical assistant working with your doctor
(or one of the covering doctors if he is unavailable).
Telephone Consultation
Not all problems can be addressed by a simple phone call, and when needed,
you may be advised to make appointment to address the issue with a formal visit.
There are times when the issues involved are complex but do not necessarily
require a hand-on examination, we may offer the option of scheduling a phone
consultation, which would allow your doctor to have more time to focus on your
need without your coming to the office. Unfortunately, this option is not
available to anyone on Medicare or Medicare HMO's, due to its restrictions.
For other insurance that do not reimburse for phone consultations, you
will be responsible for the charge of the consultation.
When the office is closed, calls to the office are forwarded to our
answering service. The doctor on-call will be paged and your call
answered as soon as possible, usually within an hour. If your condition
is a medical emergency that is immediately life-threatening, you should call
911 instead of waiting for the on-call doctor's call back. Please reserve
these calls for situations that need to be resolved before next office hour,
and have your pharmacy phone number ready in case you need a prescription.
Routine prescription refills or chronic problems should be addressed during
regular office hours. If issues involved are complex, after-hour calls may
be charged as phone consultation, and for insurance plans that do not reimburse
for phone consultations, you will be responsible for the charge.
Electronic mail can provide a convenient and effective means of
communication for those patients who prefer it. However, since just
about any part of personal and medical information is considered
confidential and protected, we would have violated the government
regulation if we send you your medical information through regular e-mail.
To enable use of this modern technology in our communication,
we will use two different options. We need your express authorization
to use either one, understanding the potential (although unlikely) risk
of compromise to the confidentiality of your personal and medical information.
You instruct and authorize for us to send you lab reports,
chart notes or letters through e-mail. We will put the those notes
into a password-protected zip file and use the last four digits of your
social security number as the password to unzip the attachment. You are
responsible for providing us with your correct and up-to-date e-mail
address. In general, we will try not to put much medical information
in the body of the e-mail which is insecure. (This project is currently under development)
You may send us e-mail for a general questions that do
not pertain to specific personal medical information, without specific
authorization: .
However, we will not be able to answer your e-mail with any personal or medical information.
